MultiChoice holds Customer Forum in Port Harcourt, promises to fight piracy

MultiChoice, Nigeria’s leading premium entertainment destination recently held a customer forum in Port Harcourt in a bid to reach out to its DStv customers.

L-R: Segun Olisa, Operations Manager, South-South, MultiChoice Nigeria; Caroline Oghuma, Public Relations Manager, MultiChoice Nigeria and Nnmdi Okere, MultiChoice Super Dealer during the DStv Customer Forum in Port Harcourt held at EastLake Hotel yesterday Saturday 30th of January, 2016.

The forum, which is a regular customer engagement initiative by MultiChoice Nigeria provides the opportunity for subscribers and the organisation to have one-on-one dialogues, with a view to having a better understanding of customer issues and providing solutions to them.

At the forum, some DStv subscribers appealed to MultiChoice to help address the issues of signal piracy, failed broadcast signal, and alternative payment options.

Responding to the demands of the subscribers, Caroline Oghuma, Public Relations Manager, DStv said unlicensed broadcasters sabotage the efforts of licenced pay-TV operators in the country by engaging in piracy.

According to her “We are aware of the activities of these pirates, but in collaboration with the Nigerian Copyright Commission (NCC), and other key stakeholders, we have maintained our resolve to fight piracy until it is eradicated in Nigeria” she emphasised.

Oghuma, while advising DStv subscribers to make subscription payments before their due date, also pointed out that subscribers can only enjoy uninterrupted DStv broadcast if they carry out after sales services on their dish and accessories.

“MultiChoice has trained qualified installers to provide installations and after sales maintenance services” she explained.

For DStv subscribers who have challenges with making payment, Oghuma stated that MultiChoice has gone into partnership with a variety of service platforms that enable subscribers make payment at their convenience. These options include; KongaPay, banks, internet banking, mobile money, Quickteller, Paga and via ATMs.

EVENT PICTURES

R-L: Caroline Oghuma, Public Relations Manager, MultiChoice Nigeria presenting Zapper Decoder to Ernest Rowland-Douglas during the DStv Customer Forum in Port Harcourt held at East Lake Hotel yesterday Saturday 30th of January, 2016.

L-R: Segun Olisa, Operations Manager, South-South, MultiChoice Nigeria; Caroline Oghuma, Public Relations Manager, MultiChoice Nigeria; Nnmdi Okere, MultiChoice Super Dealer and Ofonmbuk Micheal Ndom, MultiChoice Dealer during the DStv Customer Forum in Port Harcourt held at East Lake Hotel yesterday Saturday 30th of January, 2016.

L-R: Segun Olisa, Operations Manager, South-South, MultiChoice Nigeria; Caroline Oghuma, Public Relations Manager, MultiChoice Nigeria and Nnmdi Okere, MultiChoice Super Dealer during the DStv Customer Forum in Port Harcourt held at East Lake Hotel yesterday Saturday 30th of January, 2016.

L-R: Caroline Ohkueliegbe, Branch Supervisor, MultiChoice Port Harcourt presenting Zapper Decoder to Nnoruem Gold during the DStv Customer Forum in Port Harcourt held at East Lake Hotel yesterday Saturday 30th of January, 2016.

L-R: Caroline Ohkueliegbe, Branch Supervisor, MultiChoice Port Harcourt; Segun Olisa, Operations Manager, South-South, MultiChoice Nigeria and Caroline Oghuma, Public Relations Manager, MultiChoice Nigeria during the DStv Customer Forum in Port harcourt held at East Lake Hotel yesterday Saturday 30th of January, 2016.