Connect with us

Brands and Marketing

DStv subscribers ask MultiChoice to resolve signal, failed broadcast problems

Published

on

Gloomy future for Nigerian MultiChoice subscribers, as firm slashed subscriptions in Kenya, Ghana, 2 other countries

…as MultiChoice holds Customer Forum in Port Harcourt

 

DStv subscribers has appealed to MultiChoice Nigeria to address the issues of signal piracy, failed broadcast signal, and alternative payment options.

DStv subscribers ask MultiChoice to resolve signal, failed broadcast problems

The subscribers disclosed this recently at a customer forum held in Port Harcourt, organised by MultiChoice Nigeria to reach out to its DStv customers.

The forum, which is a regular customer engagement initiative by MultiChoice Nigeria provides the opportunity for subscribers and the organisation to have one-on-one dialogues, with a view to having a better understanding of customer issues and providing solutions to them.

Responding to the demands of the subscribers, Caroline Oghuma, Public Relations Manager, DStv said unlicensed broadcasters sabotage the efforts of licenced pay-TV operators in the country by engaging in piracy.

According to her “We are aware of the activities of these pirates, but in collaboration with the Nigerian Copyright Commission (NCC), and other key stakeholders, we have maintained our resolve to fight piracy until it is eradicated in Nigeria” she emphasised.

Oghuma, while advising DStv subscribers to make subscription payments before their due date, also pointed out that subscribers can only enjoy uninterrupted DStv broadcast if they carry out after sales services on their dish and accessories. “MultiChoice has trained qualified installers to provide installations and after sales maintenance services” she explained.

For DStv subscribers who have challenges with making payment, Oghuma stated that MultiChoice has gone into partnership with a variety of service platforms that enable subscribers make payment at their convenience. These options include; KongaPay, banks, internet banking, mobile money, Quickteller, Paga and via ATMs.

Biodun Abimbola

NEWSVERGE, published by The Verge Communications is an online community of international news portal and social advocates dedicated to bringing you commentaries, features, news reports from a Nigerian-African perspective. The Verge Communications (NEWSVERGE) is fully registered with the Corporate Affairs Commission of the Federal Republic of Nigeria as a corporate organization.

Comments
NIGERIA DECIDES

NIGERIA DECIDES

Shell Digital Plan RESPONSIVE600x750
Shell Digital Plan RESPONSIVE600x750
GTB
JoinOurWhatsAppChannel