Great Nigeria Insurance Plc, one of the foremost composite underwriting firms in the country has again shown avowed commitment towards prompt claims settlement.
The insurance company recently released its claims record detailing total claims paid between January and June 2016.
According to the statement made available by the Corporate Communications and Brand Management Department of the Organisation, over N0.7 billion was paid out in claims settlement in six months. General Business accounted for over 19% of this figure while Life insurance business constituted about 80% of the total claims settled within the period under review.
While commenting on the Claims report, the Chief Technical Officer, Mr.FolushoAlliyu stressed the Company’s affirmed commitment towards claims settlement.
He equally mentioned that the continuous existence of any underwriting firm depends largely on its ability to fulfil its obligation to its customers as and when due.
In his words, “Prompt claims settlement is not just an attribute but a culture that has been adopted by all personnel in Great Nigeria Insurance Plc; we do not intend to fall short of this obligation and we will continually strive to make good our promise of exceptional service delivery at every point in time”.
He also encouraged Nigerians to imbibe the Insurance culture as a vital part of their daily existence.
In the same vein, Managing Director/CEO of the firm, Mrs. Cecilia Osipitan, said that insurance works on the promise to pay compensation for any insured in the course of any eventuality. She urged all policy holders to ensure the immediate report of any loss experienced to the company to facilitate prompt settlement. She further mentioned that Great Nigeria Insurance Plc has overtime upgraded on its processes and Information Technology infrastructure having realised that improved real-time and cutting-edge technology in pushing the frontiers of its operations cannot be undermined.
Osipitan stated that the company has in place a responsive claim process which ensures that customers do not go through any stress in getting their claims settled. “The processes involved from the moment a claim is reported to the period the customer receives the cheque have been made as seamless as possible”. She said that it is almost impossible for any genuine claim not to be paid.
The Managing Director affirmed that Great Nigeria Insurance Plc has continued to stay true to its vision of being the insurance company of choice for keeping promises to stakeholders by providing world class insurance services through prompt claims settlement, superior customer service as well as exceptional service delivery.
She, however, mentioned that the firm is poised to become the best underwriting company in the country.