Dana Air on Saturday introduced a Self-Service Kiosk at the Murtala Mohammed Airport 2 (MMA2) to improve its customer service at the terminal.
Speaking at the inauguration, Dana Air’s Communications Manager, Kingsley Ezenwa, said that the self-booking kiosk was the first at the terminal.
He described it as a platform that would enable travellers to carry out self-services.
“This will enable travellers to book the airlines’ tickets, modify tickets, book on hold, pay for tickets, and rescheduled their tickets on the spot as well as get information on promos and events.
“Passengers can also avoid the irregular queues at the counters and book, pay and check-in online conveniently at the self-service kiosk which would be operational 24 hours daily.
“Every day we review our services to see how best we have served our guests and what more we can offer,’’ Ezenwa said.
He said that the self-booking kiosk is just one out of the many innovations Dana customers should expect in 2017.
“We shall continue to deploy necessary improved technology to meet and exceed the flying aspirations of our guests.
“As an airline committed to offering desired services to its guests, we feel there is need to continue to churn out innovations driven by passion for what we do and technology.
“We offer these services so that we can keep up with our vision,’’ Ezenwa said.
The spokesperson said that the airline had also partnered various hotels and cab service providers to give huge discounts to members of its frequent flyer programme, Dana Miles.
On his part, Capt. Jari Williams, Chief Executive Officer, MMA2, said Dana Air was one of the leading airlines at the ultra-modern terminal.
“This is just a commendable attempt towards enhancing passenger experience, while reducing the time passengers have to wait to book or pay for their tickets.
“The self-booking is the first in this terminal.
“We are not surprised that Dana Air is the first to launch this as the airline is known for its creativity and efficient customer service,’’ he said.
Newsverge reports that Dana Air operates over 27 daily flights from Lagos to Abuja, Port Harcourt, Uyo and Owerri.
The airline has a record of 4.5 million passengers flown in the last eight years of its operation.
Recently, it entered into an airline partnership with the Imo State Government to boost tourism, business activities and employment opportunities in the state.