The Nigerian Communications Commission (NCC) on Thursday said educating the people of Taraba on how to resist and protect themselves from unsolicited messages and calls from Telecom service providers was key in ending extortion by telecom operators.
The Executive Secretary of the commission, Prof Umar Danbatta disclosed this at the 36th Edition of Consumer Town Hall Meeting (CTM) held in Jalingo.
According to him, information and education were very key to consumer protection in the telecom industry.
Represented by Alhaji Ismail Adedigba, the Deputy Director, Consumer Affairs Bureau of the commission, Danbatta explained that consumer was a king in the industry and must be protected from extortion of any form.
“In realization of consumers basic rights, the NCC as a regulatory agency has developed various programmes to empower consumers to resist extortion.
“One of which, the Consumer Town Hall Meeting (CTM) is to enable tripartite meeting between regulators, operators and consumers to resolve challenges facing consumers.
He told the people to always endeavour to report to NCC using 622 free of charge, any refusal by the service provider to attend to a complain by consumers.
In his remarks, Alhaji Jide Abdulazeez of the Wheel of Hope Consumer Advocacy noted that consumes determine the market.
Abdulazeez advised operators in telecom industry to always go for what was in the best interest of consumers.
“Protection of the consumers is tantamount to market expansion, sustainability and protection.
“A protected market is a sustainable venture that ensures revenue generation for service providers,” he said.