GOtv Nigeria, a product of Multichoice Nig. Ltd says it is introducing an Enhanced Decoder Notification (EDN) functionality to keep its customers informed and in control of their viewing experience.
The Chief Customer Officer, MultiChoice Nigeria, Martin Mabutho, who stated this in Lagos on Wednesday, said the company was constantly driven to ensure that their customers enjoy the company’s services.
He also said that they were always looking to offer innovative ways to give them better control and improved customer support.
The EDN functionality is another way we are delivering on this promise.
Mabutho added that with the new EDN service, customers will have fewer interruptions whilst viewing.
This EDN functionality which will be activated on March 19, refers to a set of icons that appear on the screen containing valuable information.
The information, such as how many viewing days are left before a customer’s next payment is due.
The latest special offers and discounts, as well as information on new content, campaigns and upcoming celebrations.
Customers can access this information by pressing the “okay” button on their remote.
This is followed by “messages” on the menu bar and then uses the arrow keys to scroll through the different messages.
GOtv Nigeria continues to position itself as one of Africa’s most accessible sources of family entertainment.