The Federal Capital Territory Administration (FCTA) on Tuesday, signed a Standard Operating Procedures (SOPs), towards building an effective, accountable, and citizens-centred governance.
The Permanent Secretary, Mr Olusade Adesola, said during the signing ceremony in Abuja, that the move was also to improve the quality of service delivery in the FCT.
Adesola explained that the SOPs provide a framework for FCTA Secretariats, Departments and Agencies (SDAs), to operate in a consistent manner and ensure that services were delivered promptly, uniformly, and with professionalism”.
According to him, the implementation of the SOPs, which will commence in January 2024, is a demonstration of the FCTA’s commitment to reforms that will transform the Administration for better services.
“Putting this document together reflects the FCTA’s commitment to upholding the highest standards of governance that will serve the people with dignity and integrity.
“As we sign the SOPs today, we are embarking on a journey towards a more efficient, accountable, and citizen-centred governance.”
The permanent secretary added that the implementation of the SOPs, would also reduce ambiguity, minimise errors, and promote a culture of continuous improvement in service delivery in the FCT.
This, according to him, will lay a strong foundation for a more streamlined, transparent, and accountable service delivery across the various departments in the FCTA.
Adesola, who explained that the SOPs would be subjected to periodic reviews, advised the SSDAs to comply with the provisions or have their Overhead withheld.
In her remarks, Dr. Jumai Ahmadu, acting Director, FCTA Department of Reform Coordination and Service Improvement, explained that the idea of developing the SOPs was hatched in May 2022.
Ahmadu said that the move was in line with the Federal Government’s resolve to digitalise the civil service for effective and efficient service delivery.
She said that the SOPs was designed to provide a framework for consistency and professionalism across all departments, in line with the Federal Civil Service Strategy and Implementation Plan.
“The implementation of the SOPs is also a pre-requisite for deployment of Performance Management Systems (PMS).
“This, will therefore, ensure uniform and prompt service delivery.
“It also signifies our commitment to upholding the highest standards of governance to serve our citizens with integrity”, she added.