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Novo Health Africa inaugurates ‘Novo Apoyo’ to improve access to healthcare



L-R: Okonkwo Onyekachi, Team Lead, Client Service; Kudowo Shukrat, Service Coordinator; Nnenna Nwahiri, Legal Manager and Temidayo Kaffo, Head of Operations, Novo Health Africa during the media launch of Novo Apoyo in Lagos on Tuesday, July 25, 2023.

A Health Maintenance Organisation (HMO), Novo Health Africa, has inaugurated ‘Novo Apoyo’, a solution that reduces long wait time and enhances enrollees’ healthcare experience.

Dr Dorothy Jeff-Nnamani, Managing Director, Novo Health Africa, said this at the launch on Tuesday in Lagos.

She said that the support-service initiative accessible through its ‘Ijele’ platform would drastically reduce challenges in accessing care, especially wait times by up to 90 per cent, among other benefits.

“We acknowledge the challenges of delay in accessing care in the healthcare sector, impacting patient satisfaction and timely care.

“That is why Novo Apoyo has been optimised to reduce wait times, eliminate the inconvenience of unforeseen out-of-pocket payments, ensure patients receive needed prescriptions, address the risk of errors in hospital records and most of all empower the enrollee for better health outcomes.

“In addition, our partner providers are relieved of administrative service bottlenecks ensuring that they concentrate on their primary role of diagnosing and treatment,” she said.

She said that Novo Apoyo guarantees that customers are given real-time, practical end-to-end support at the point of access, minimises uncertainty and guarantees hitch-free hospital visits.

Jeff-Nnamani said that the real-time self-check-in was a breakthrough transformation and the first of its kind in the industry.

“Its introduction signifies our commitment to transforming healthcare standards and driving positive change within the industry, thus showcasing our dedication to improving healthcare accessibility for Nigerians,” she said.

Our correspondent reports that Novo Health Africa is a leading National HMO dedicated to providing exceptional healthcare services throughout Nigeria.

As an accredited provider by the National Health Insurance Authority (NHIA), Novo Health Africa offers comprehensive healthcare delivery solutions along the continuum of care.

Oluwafunke Ishola

NEWSVERGE, published by The Verge Communications is an online community of international news portal and social advocates dedicated to bringing you commentaries, features, news reports from a Nigerian-African perspective. A unique organization, founded in the spirit of Article 19 of the Universal Declaration of Human Rights, comprising of ordinary people with an overriding commitment to seeking the truth and publishing it without fear or favour. The Verge Communications is fully registered with the Corporate Affairs Commission of the Federal Republic of Nigeria as a corporate organization.



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