A Health Maintenance Organisation (HMO), Novo Health Africa, has inaugurated ‘Novo Apoyo’, a solution that reduces long wait time and enhances enrollees’ healthcare experience.
Dr Dorothy Jeff-Nnamani, Managing Director, Novo Health Africa, said this at the launch on Tuesday in Lagos.
She said that the support-service initiative accessible through its ‘Ijele’ platform would drastically reduce challenges in accessing care, especially wait times by up to 90 per cent, among other benefits.
“We acknowledge the challenges of delay in accessing care in the healthcare sector, impacting patient satisfaction and timely care.
“That is why Novo Apoyo has been optimised to reduce wait times, eliminate the inconvenience of unforeseen out-of-pocket payments, ensure patients receive needed prescriptions, address the risk of errors in hospital records and most of all empower the enrollee for better health outcomes.
“In addition, our partner providers are relieved of administrative service bottlenecks ensuring that they concentrate on their primary role of diagnosing and treatment,” she said.
She said that Novo Apoyo guarantees that customers are given real-time, practical end-to-end support at the point of access, minimises uncertainty and guarantees hitch-free hospital visits.
Jeff-Nnamani said that the real-time self-check-in was a breakthrough transformation and the first of its kind in the industry.
“Its introduction signifies our commitment to transforming healthcare standards and driving positive change within the industry, thus showcasing our dedication to improving healthcare accessibility for Nigerians,” she said.
Our correspondent reports that Novo Health Africa is a leading National HMO dedicated to providing exceptional healthcare services throughout Nigeria.
As an accredited provider by the National Health Insurance Authority (NHIA), Novo Health Africa offers comprehensive healthcare delivery solutions along the continuum of care.