The FCT Health Insurance Authority (FHIA) has urged enrollees accessing its services in FCT hospitals to call the agency’s helpline when confronted with challenges.
Dr Ahmed Danfulani, Director, FHIA, made the call on Thursday at the opening of a two-day quarterly meeting with Health Maintenance Organisations (HMOs) and Health Care Providers (HCPs) in Abuja.
According to the director, the help lines are: 07042244000, 08104545502 and 08104545504.
He said the agency is a regulatory body which seeks to look at the ways the FCT health insurance is being implemented.
He said the meeting became necessary to bring all groups together to look at challenges facing the programme and to find ways to resolve them.
He said the forum was also an opportunity to let people know what the FHIA had been doing and milestones achieved in the first and second quarters of 2023.
Danfulani said that Nigerians should expect quality services, less risk, and improved attendance in accredited health facilities.
He pointed out that the major challenge that limited the agency from collaborating with the Pharmacists Council of Nigeria (PCN) was the issue of tariff.
According to him, both parties are yet to reach an agreement.
He explained that “this is because inflation is unstable and this has made it difficult for us as an agency to arrive at an acceptable practice, but we believe it will be resolved soon.
“Anytime you go to the hospital to access health insurance services and you are confronted with challenge, please don’t leave the hospital immediately, put a call through while you are there,” he stressed.
The director said it is easier to resolve issues while patients are still in the hospital, adding that “even if I did not pick calls at that moment, send a text message with your complaints and we will surely respond.
“Just make sure you are in the hospital, don’t go home and begin to get angry,” he said.