Customers’ satisfaction: First Bank expands payment systems innovation, processes

First Bank of Nigeria Plc says the bank is going through tremendous innovations in its payment platforms and processes to ensure customers’ satisfaction.

Mr Olusegun Alebiosu, the Chief Executive Officer (CEO) of the bank, said this on the sideline of the 18th Chartered Institute of Bankers of Nigeria (CIBN) Annual Banking and Finance conference in Abuja.

Alebiosu said the move was to build a safe, secured and efficient payment system in line with the bank’s customer centric approach.

He said the innovations were also aimed at reducing fraud and ensuring cyber security of the bank’s platforms.

The CEO said the bank would continue investment on digital fraud management and control to ensure improved customers’ protection.

He said the bank’s huge investment toward protecting its platforms from cyber criminals had made the bank to have one of the best cyber security networks.

”First Bank account for 20 per cent of payment systems in Nigeria, on the Nigeria Inter-Bank Settlement System Plc (NIBSS).

”So, if a bank account for 20 per cent, what does that mean. It tells you something about our innovation and our capacity.

”So, we try as much as possible to build that platform, apart from being safe and secure, to be efficient in payment system.

”We have a very big platform, but in spite the big platform, we suffer one of the least frauds that you see,” he said.

On the myriad of customers’ transaction complaints received by the bank, Alebiosu said the bank had employed enough manpower to handle them.