Polaris Bank reaffirms commitment to excellence as customer service week begins

Polaris Bank has reaffirmed its commitment to delivering exceptional customer experiences as it joins global celebration of the 2025 Customer Service Week, with the theme: “Mission: Possible”.

The annual global event, which runs from Oct. 6 to Oct. 10 is dedicated to recognising the vital role of customer service professionals and the value they bring to customers and businesses alike.

Speaking to customers and staff, in Lagos, the Managing Director/CEO of Polaris Bank, Kayode Lawal, emphasised that excellent service remains central to the bank’s culture and success.

Lawal said that while great customer service sometimes seems challenging, it is always worth the effort.

According to him, Polaris Bank’s approach to service is anchored on consistency, thoughtfulness and excellence, ensuring that customers experience genuine care and responsiveness in every interaction.

Lawal expressed appreciation to customers for their trust and feedback, describing them as the reason Polaris Bank continues to push boundaries and innovate.

He reaffirmed the bank’s commitment to standing by its customers towards delivering the kind of service they truly deserve daily.

Throughout the week, Polaris Bank will host a variety of engaging activities across its branches and digital platforms to appreciate customers and recognise service champions within the bank.

These will include staff recognition events, customer appreciation sessions and internal learning engagements aimed at deepening service excellence.

Customer Service Week is celebrated globally in the first week of October to honour the importance of service excellence and the professionals who make it possible.