FirstBank allays fears, says FirstMobile App secure, operational

First Bank of Nigeria Ltd. has reassured customers that its FirstMobile application remains secure and fully operational, dismissing a viral WhatsApp voice message claiming the platform had been compromised.

In a statement issued on Monday, the bank described the claim as false and misleading, urging customers and other stakeholders to disregard it.

“FirstMobile is secure and fully operational, supported by robust information security infrastructure,” the bank said.

The bank said it continues to invest in technology and cybersecurity protocols to ensure resilience, reliability and security across its digital channels.

FirstBank assured customers that their funds remain safe and that FirstMobile and its other digital channels continue to operate securely.

The bank urged stakeholders to refrain from sharing unverified information capable of causing unnecessary concern.

It advised customers to rely solely on its verified communication channels for accurate updates.