The race issues raised by the Duke and Duchess of Sussex in their interview with Oprah Winfrey are “concerning” and “taken very seriously”, Buckingham Palace has said.
In a statement, the Palace said “recollections may vary” but the matters will be addressed privately.
Meghan told Oprah Harry had been asked by an unnamed family member “how dark” their son Archie’s skin might be.
The Palace said the Sussexes would “always be much-loved family members”.
The response from Buckingham Palace came after crisis meetings involving senior royals.
The Palace had been under growing pressure to respond to the interview in which Meghan – the first mixed-race member of the modern Royal Family – said that questions had been asked about their son’s skin colour.
Prince Harry later clarified to Oprah that the comments were not made by either the Queen or the Duke of Edinburgh.
In other developments, Piers Morgan has left ITV’s Good Morning Britain show following a row over comments he made about the Duchess of Sussex.
The statement from the Palace, which came a day and a half after the interview was first broadcast in the US, said: “The whole family is saddened to learn the full extent of how challenging the last few years have been for Harry and Meghan.